Delivery Timelines & Fees
| Region | Estimated Delivery Time |
| Greater Cairo & Giza | 2 – 3 Working Days |
| Alexandria & Canal Cities | 3 – 4 Working Days |
| Delta & Upper Egypt | 4 – 5 Working Days |
| Red Sea & Remote Areas | 5 – 7 Working Days |
Free Shipping: Orders over 1,500 EGP qualify for free standard delivery nationwide.
Payment Methods
To make shopping convenient, we offer multiple payment methods at checkout:
- Cash on Delivery (COD): Pay in cash directly to the courier representative upon receiving your package.
- Credit / Debit Cards: Visa and Mastercard accepted via safe online payment gateways.
- Mobile Wallets: Vodafone Cash, InstaPay, and other local mobile wallet options available.
Order Tracking & Confirmation
- Order Confirmation: Once your order is placed, you will receive an SMS/WhatsApp confirmation message and an email summary.
- Dispatch & Tracking: As soon as your order leaves our warehouse, we will send you a tracking link to follow your parcel’s status in real-time.
- Courier Contact: The courier driver will call or text you prior to arrival to confirm your location and availability.
Inspection Upon Delivery
- Open Package Policy: You are welcome to inspect the outer packaging in the presence of the courier representative.
- Wrong or Damaged Items: If your package appears damaged or if the items inside do not match your order summary, please decline the delivery and contact our customer service team immediately via WhatsApp or phone.
Unsuccessful Delivery Attempts
- The courier company will attempt delivery up to 2 times.
- If you are unavailable, the courier will schedule a redelivery attempt. If we cannot reach you after 2 attempts, the order will be returned to our warehouse.
Need Help with Your Delivery?
Our support team is available Saturday through Thursday, 10:00 AM – 8:00 PM.
- WhatsApp / Phone: +20 1X XXXX XXXX
- Email: [email protected]